cricbd Privacy Policy

cricbd ("we", "us", "platform") operates a trusted online gaming service for players in Bangladesh. This privacy policy explains how cricbd collects your personal information, the purposes for which that information is used, how long it is stored, and what steps are taken to keep your information secure.

By using cricbd's services, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy may be updated from time to time; if changes are made, a new version along with the updated date will be published on this page.

cricbd collects various types of information when you register an account, use our services, and communicate with us. The types of information collected are described below.

1.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 and above may register)
• Email address
• Mobile number
• National ID card or passport number (for identity verification purposes)
• Current address

1.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

1.3 Usage Information and Log Data

• IP address and device identifiers
• Browser type and operating system
• Which pages were visited on the platform and how long was spent on each
• Game history — which games were played, bet amounts, and win/loss records
• Login and logout times and dates

1.4 Cookies and Tracking Information

Cookies are used on the cricbd website. Cookies are small text files stored in your browser that help improve your experience using our services. Information collected through cookies includes session data, language preferences, and login status.

Collected information is used only for specific and legitimate purposes. cricbd never uses your information unnecessarily.

2.1 Account Management and Service Delivery

Your information is used to create and maintain your account, verify logins, process deposits and withdrawals, and keep gaming services running. Verifying accurate payment details is essential to complete a minimum deposit of ৳200 and withdrawal of ৳800 through cricbd.

2.2 Identity and Age Verification

In line with cricbd's policy, only those aged 21 or above may open an account on this platform. Where necessary, age is confirmed through identity document verification.

2.3 Security and Fraud Prevention

Usage information and log data are analysed to detect and prevent illegal activities such as unauthorised account access, money laundering, or fraud.

2.4 Customer Support

Our 24/7 live chat support team in Bengali may view your account information to resolve your issues. This is done solely for the purpose of providing assistance.

2.5 Service Improvement

cricbd analyses your usage patterns to improve the overall experience on the platform. This analysis is generally conducted on anonymised or aggregated data.

2.6 Communication and Notifications

Your email address or mobile number may be used to send important account-related notifications, security alerts, and information about bonuses or promotions. You may request to stop receiving promotional messages at any time.

cricbd does not sell your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below.

3.1 Payment Partners

Information related to bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment partners to complete transactions. These partners follow their own security policies.

3.2 Technology and Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may receive the minimum information necessary to operate their games on the platform.

3.3 Legal Obligations

If providing information is required under a legal order, judicial process, or a valid request from a regulatory authority, cricbd will supply that information in compliance with applicable law.

3.4 Security-Related Reasons

cricbd reserves the right to share information with relevant authorities for the investigation of fraud, money laundering, or any other illegal activity.

cricbd follows technical and organisational security measures to keep your personal information secure. As a safe and reliable platform, we apply the following methods.

4.1 SSL Encryption

All data transmissions are secured through SSL/TLS encryption technology. As a result, information exchanged between your browser and our servers remains unreadable to third parties.

4.2 Access Controls

Only authorised staff may access your information, and only to the extent necessary. All staff receive privacy training and are bound to protect data.

4.3 Firewalls and Intrusion Detection

Our systems are monitored around the clock. Advanced security software is used to detect and prevent any unauthorised access attempts.

4.4 Regular Security Audits

Our platform and data storage undergo regular security reviews so that potential vulnerabilities can be identified and addressed in a timely manner.

cricbd does not retain your information longer than necessary. Retention periods are determined based on the type of information.

• Account information: For the full duration that the account is active, and after closure for as long as required by legal obligations.
• Financial transaction records: For the period required under applicable financial regulatory laws.
• Log data and usage information: Deleted after security review requirements have been met.
• Support communication records: Retained for a reasonable period after the issue has been resolved.

Upon receiving a request to close an account, information will be deleted or anonymised as quickly as possible and within the limits of any legal obligations.

You have certain important rights over your own information. Contact us to exercise these rights.

6.1 Right to Access

You may request to know what information cricbd holds about you. This information will be provided within a reasonable time of receiving your request.

6.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request a correction. Some information can be updated directly by logging into your account.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Promotional Communications

You may request to stop receiving promotional emails or messages at any time. However, important account-related notifications cannot be turned off.

6.5 Right to Close Your Account

You may request to close your cricbd account at any time. It is your responsibility to withdraw any outstanding balance before the account is closed.

The cricbd website uses various types of cookies to function properly and to improve your experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, security tokens, and the core functionality of the platform. They cannot be disabled.

7.2 Performance and Analytics Cookies

These cookies are used to understand which parts of the website are used most and to improve our services. The information collected is anonymous.

7.3 Cookie Controls

Most browsers offer the option to disable or restrict cookies. However, disabling essential cookies may cause some features of the website to stop working correctly.

cricbd strictly prohibits registration by anyone under the age of 21. We do not knowingly collect information from any minor. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the account.

If a parent or guardian suspects that their child has opened an account on cricbd, please contact us immediately.

cricbd may update this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:

• A new version will be published on this page with an updated date.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the service after a change has been made will be taken to mean that the new policy has been accepted.

We recommend visiting this page regularly so that you are always up to date with the latest version of cricbd's privacy policy.

For any questions, concerns, or complaints regarding this privacy policy, please contact us. Our privacy team will resolve your request as quickly as possible.

• 24/7 Live Chat Support in Bengali
• [email protected]

We generally aim to respond to your email within working days. For urgent matters, contacting us via live chat will get a faster response.